kranosky
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May 2, 2020

Headphones won't connect to iphone 7 after firmware update

Hello,

 

I purchased Bose QC 35 Comfort II headphones about a month ago. I was able to connect to the Bose Connect app on my iphone 7 easily.

 

I also wanted to connect to Windows 10 on my laptop. I had some issues, but eventually I found instructions here (https://community.bose.com/t5/Headphones-Archive/Connect-Quiet-Comfort-35-II-to-PC/td-p/119589) and updated the headphone software using Bose Updater (https://btu.bose.com/). After running the update, I was able to connect to Windows 10.

 

But now, I can't connect to the Bose app on my iphone 7. When I try to pair, I get the error message "iPhone can no longer connect to..."

 

I restarted my phone and reinstalled Bose Connect, but still not connecting. 

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kranosky
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May 2, 2020

Re: Headphones won't connect to iphone 7 after firmware update

Author Accepted Answer selected by kranosky

Well, I already found a fix. I can connect directly to my iphone via bluetooth settings, but not through Bose Connect.

View solution in original post

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kranosky
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May 2, 2020

Re: Headphones won't connect to iphone 7 after firmware update

Author Accepted Answer selected by kranosky

Well, I already found a fix. I can connect directly to my iphone via bluetooth settings, but not through Bose Connect.

View solution in original post