Nov 7, 2019
These really are the worst headphones ever created by Bose it is my 2nd pair in 2 months and i am having the same issues with syncing them to my devices. I am very disappointed in Bose and will be leaving the brand after many years.
Sep 19, 2019
You have a lot of people who agree with you.... This product is a complete and dire waste of $$ it does not work, and is less stable than a Wal-Mart special $$9.99 headset
Bose quality is a thing of the past....
Thank you for your post and welcome to the Bose Community.
I'm sorry to hear that you are having trouble powering on your NC Headphones 700.
If you connect them to power via the charging cable, do you see any LEDs?
No, after plugging in the USB C cable while holding the power button as instructed all LEDs turned off and won't turn back on plugged in or otherwise.
Thanks for getting back to me and confirming this.
Could you please try connecting the headphones to your computer, visit btu.bose.com and see if the headphones are recognized? If they are, please install any available firmware updates.
Let me know how you get on with this.
I have followed the link provided. I was prompted to download and install a small program which I've done. I was redirected to the Bose updater. After unplugging and plugging my headphones back in there was no change. I then followed the prompt to click on the "supported products" link, choose my product and repeated these step. None of this has produced any effect.
It does appear that your headphones are not receiving any power and therefore could not be recognized by the computer.
I would ask that you attempt the reset process one more time, if this fails, then please get in touch with your local customer service team as the headphones will need to be replaced.
Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'
Please let me know if you have any further questions.
Nov 21, 2019
Now my headphones won't turn on. I had the power button held, connected USB, and they turned off, and now will not turn on.
All of this started because after taking a phone call, music was playing is if on a phone call vs high quality.
Additionally, I'm having problems with the robot voices and disconnects even with the latest firmware.