Jun 15, 2019
Oct 18, 2017
Thank you for your message, welcome to the community.
We are sorry to hear that you are having issues connecting your QC30 headphones to your Microsoft Surface Pro 6.
As @Xyz987 has stated please ensure both devices have their Bluetooth searching activated when attempting to pair each device with one another.
We would love to get this resolved for you.
Tegan M - Community Support
Thank you for posting and welcome to the community.
Thank you for pointing that out for us, you are correct the Bose Connect app is only available on IOS and Android devices and the comment has been edited to reflect that.
Feb 24, 2020
Thanks for reaching out and welcome to the forums!
This does seem strange. Can I please ask that we check that the headphones are selected as the audio output device in the settings of your machine? It would also be great to know what audio you are trying to listen to, and if you have tried an alternative source on the laptop?
Mar 2, 2020
Mar 26, 2020
I'm having this same problem. It's paired with the laptop but I can't choose it as an audio output. Is there a resolution to this?
Let's clear the pairing list and re-initiate the connection.
- To clear the pairing list on the QC35's, hold the switch in the Bluetooth position for 10 seconds until you hear "Bluetooth device list cleared".
- To clear the pairing list on the QC30's, hold the Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared".
Then, on your Surface Pro, go to the Bluetooth list and delete any instance of the headphones.
Now please reconnect and test the headphones.
Let us know how you get on with this.