The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Apr 1, 2020
I have the same problem. I have the latest Surface Pro running Windows 10 Pro. Windows settings shows it as paired. I have cleared the pairing multiple times. The headphones are not a choice for speaker output in Sounds.
My headphones work fine with my ipad and iPhone, but not the Surface.
What's the next step?
Thanks for coming back to us @temp12.
Are you running the most recent firmware version? You can check this by heading to the LINK HERE on a laptop or PC and following the on-screen instructions.
Let me know how it goes!
Apr 15, 2020
Thank you for letting me know that your issue has been resolved and you are back up and running! This is great news!
As the troubleshooting has helped kindly like and mark the post as an 'Accepted Solution' to assist other members of the community which may be experiencing the same issue.
If there is anything else I can do, please reach out again!
Jun 17, 2020
I also have the same problem but I figured the you can use the Bose Connect app to add other devices. Go to Bluetooth sign in the app >> then connect new>> go to the Bluetooth & Other in your Surface pro and click add new Bluetooth >> select the option of your device ( possibly they will be two option). For some reason one option is paired and the other is connected . Try it!