Apr 1, 2020
I have the same problem. I have the latest Surface Pro running Windows 10 Pro. Windows settings shows it as paired. I have cleared the pairing multiple times. The headphones are not a choice for speaker output in Sounds.
My headphones work fine with my ipad and iPhone, but not the Surface.
What's the next step?
Thanks for coming back to us @temp12.
Are you running the most recent firmware version? You can check this by heading to the LINK HERE on a laptop or PC and following the on-screen instructions.
Let me know how it goes!
Apr 15, 2020
Thank you for letting me know that your issue has been resolved and you are back up and running! This is great news!
As the troubleshooting has helped kindly like and mark the post as an 'Accepted Solution' to assist other members of the community which may be experiencing the same issue.
If there is anything else I can do, please reach out again!