Apr 10, 2020
Same complaint here. This is unacceptable for what is supposed to be a top tier product. And poor customer service to let this very significant issue languish for more than 9 months. Really low-tech limitation, Bose.
What’s really interesting is that we still didn’t get any answer from the brand notifying that their product team is considering to to anything about this issue in the futur. It’s more like they are ignoring our messages...
Anyway I found a work around for this problem:
1- Sell your headphones
2- Buy another headphone which doesn’t call random people randomly.
I received my brand new headphones today and the unwanted Voice assistant was very first thing I wanted to disable. I find it unbelievable that this thread goes back 5 pages and nearly a year. Why hasn’t the Bose product team read this thread and offered a software fix for this? Can someone please forward this email thread to whoever is in charge of customer experience/product and get them onto it? It’s simply arrogant to enforce this upon users, I for one do not trust Alexa or Google assistant services on the basis of privacy. Bose should not be selling these high priced headphones and making any assumptions about how users wish to use online services, just do a great job of making headphones and give us options, don’t force your users down this path. It’s a fast way to lose your product advocacy amongst your customer base and this is very apparent on this thread.
Apr 28, 2020
I just bought these headphones and instantly faced this problem. I was driving a car and called accidentally a random person from my contacts. It's an extremely irritating feature and occurs even Siri has been disabled from an Iphone. It's unbelievable that Bose doesn't care about customer feedback and does nothing to fix this problem. Otherwise I would be very happy about the product.
It's not more than a week actually)))
I've started this topic way back in July 2019.
So its more like 10 month from now and still no feedback from Bose.
Only way you ll get any reply from them is when you ll post publicly on their facebook page, then they tell you to send them a private message, which doesn't solve the problem anyway but at least it warns the community about pending their money elsewhere.
They are simply ignoring this topic.
FYI I have taken this issue up directly with Bose in other channels and have had a reasonable engagement from them on the broader issue of Usability, Privacy and Trust around this unwanted feature. I have requested that they come into this forum, review the posts and actually engage with the user community and address these concerns. They have committed to me that they would do this so I remain hopeful that they will honor this commitment. If not then I will share the detail of what I have learned but I would obviously prefer if Bose spoke for themselves in their own user forum....
Apr 14, 2020
Yes this is a very annoying issue. I'm regretting that I bought two of them!
This is my experience:
1. I use my headset with my office Yealink T57W desk phone and my computer. On the desk phone, I obviously use it to make calls. On my computer, I use it to listen to Spotify, any computer audio and web conferencing.
2. I have no plans on pairing it with my smartphone because I can only pair two devices with my 700 headset. If I could do three, then all my issues would go away. Read further to understand why.
3. After I pair the headset with my smartphone, I use the Bose app to set the Voice Assistant to Alexa. Then I toggle off the wake word. Problem solved TEMPORARILY. When I say the wake work Alexa, voice assistant doesn't work. When I press the button, it still says open the Alexa app and try again but I'm ok with this since I don't press that button accidentally. So now, I have to disconnect the headphones from my smartphone since I don't want it paired because I can only have two devices.
4. All is well now, the wake work doesn't do anything but the problem is after about 1 week, the wake word activates again and anytime I say Alexa, the stupid voice assistant comes up. Even when I say words similar to Alexa, it picks it up as the wake word and says "Please open the Alexa app and try again". I have to repeat step 3 AGAIN to make it go away for 1 week.
So my issue is not directly related with pressing the voice assistant button but it ultimately leads to the same solution, turning off the voice assistant. Why does this toggling off the wake work keep turning back on?
To add to this, the poor support people are helpless. They don't understand the situation and tell me to do the stupidest things then all of a sudden I get disconnected. This has happened about 6 times now so I gave up and just dealing with this crappy headsets. Is Bose really not going to fix this issue?