How to submit a support ticket when website will not recognize serial number?
I have a pair of QC35 headphones which I purchased a few years ago since I wanted a wireless version of the QC15s that I purchased years ago. Overall I've been happy with them, except for an issue with the power turning on and off unexpectedly when the power switch is in the OFF position. The best way I've found to deal with this thus far is to leave the power switch in the ON position and always let the headphones turn off automatically with a timeout.
I spoke with someone from Bose a few months back and was told it was possible to have these headphones replaced free of charge due to manufacturing defect. The only issue seemed to be that the new headphones have an extra button, used to activate smartphone assistants, I believe. I was told to use the website to initiate a service claim. Here is where my problem comes in - the website does not recognize the serial number I enter and I have not figured out a way to get around that part of the process. I've entered the 0 character as both zero and the letter O but neither is accepted. I haven't been able to find a "chat live" or phone number to call so I'm asking for assistance here (the number I had called a few months back was given to me by a co-worker and I didn't think I'd need to call back since it sounded like the website was all that I'd need to deal with).
Does anyone have an idea on how I should proceed?