I bought an mp3 player named victure however I am unable to connect to the device.

[sgiagu4]

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

Bose product name

QC35II

Country

united kingdom

Firmware Version

App Version

What devices were you using that were affected and what version are they on mp3 victure

Detailed description of the issue and steps to reproduce

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

When did you start to experience the issue? Did it work correctly previously?

Any troubleshooting steps you took

tried to reset both products

[Jessie_O]

Hey Sgioagu4, 

Thank you for your post and welcome to the Community! 

I'm sorry to hear that you are experiencing this issue. Can you let me know which version of the Victure MP3 player you have so I can give the best troubleshooting advice. 

I look forward to hearing from you!