I can hear audio from only one side of my headphones.

SOLVED
Audible Advocate

I can hear audio from only one side of my headphones.

I have the QuietComfort 35 wireless headphones. I can hear audio from only one side of my headphones. I have updated the software, but it did not help. I can only hear out of the left side. What can I do to fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Re: I can hear audio from only one side of my headphones.

Hi GraceD,

 

Thanks for responding. At this time I would reach out to your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support

3 REPLIES
Moderator

Re: I can hear audio from only one side of my headphones.

GraceD,

 

Thanks for posting. That is unfortunate to hear. Could I ask you a few questions to assist?

 

  • Have you tried your headset on another mobile device?
  • Does this issue occur when using the audio cable on only on Bluetooth?

Please come back and update us when you can.

 

Regards,

 

Tony G - Community Support

Audible Advocate

Re: I can hear audio from only one side of my headphones.

Hello Tony,

 

Thanks for your response.

 

- I have tried to pair with my mobile phone but it has not worked. I think I have only paired my headphones with my MacBook. 

- This issue does not happen with the audio cable. It only happens with the Bluetooth wireless connection. 

 

Thanks,

Grace

Highlighted
Moderator

Re: I can hear audio from only one side of my headphones.

Hi GraceD,

 

Thanks for responding. At this time I would reach out to your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support