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Re: Issue with Bose music app

Hey Kevh,


Thanks for reaching out today.


I am sorry that you are having issues with your NC 700 headphones. I would love to help you resolve them. To get this resolved, please can you complete the below steps in the exact order they are shown? 


  • Go to on a computer and update your headphones software.
  • Perform a product reset, to do this:

- Disconnect all cables from the headphones.

- Connect one end of the USB cable to a USB-A wall charger or computer that is powered on.

- Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup.

- Release the Power/Bluetooth button after 2 seconds.

  • Clear the Bluetooth device list on the headset by pressing and holding the Bluetooth button until you hear 'Device list cleared'.
  • Delete the headphones from the Bose Music app.
  • Uninstall and then reinstall the app.
  • Pair the headphones to your phone manually via Bluetooth.
  • Reconnect the headphones to the Bose Music app.
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