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Registered since

Nov 18, 2020

It should just work. Bose 700

I can't believe I paid a small fortune for this headset and it just doesn't work. Why do I need all this software thing why the software updates? This is a headset, I should be able to connect through bluetooth and just play. 

Just send this text to your devs and product owners, you need only a few things in terms of software: 
- Check if it's original

- connect to bluetooth

- change sound settings


It's blowing my mind how you can brick hundreds (if not thousands) of headsets just because of an update.  Just have these 3 things done properly and you will satisfy 90% of your customers. 

it shouldn't be that hard.

Bose product name

(Quiet Comfort Earbuds, NC700, Soundbar 700, etc.)



Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


Where do you run into the issue?


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took