Low microphone input on Bose NC 700 headphones

[Lindwe]

Hi!

Is anyone else experiencing a low microphone input level on the headphones. i have it on the highest setting on my macbook, and its still quite low. And when i have them connected to my iphone, people complain that they here my surroundings more than they hear my voice. 

Is there a way to adjust this setting? 

//Lindwe

[Charlotte_G]

Hello Lindwe,

Thank you for your post and welcome to the Bose Community.

I am sorry to hear that you are experiencing this issue with the microphone on your NC Headphones 700. 

My first recommendation would be to reset your headphones. To do this please follow these steps:

1. Disconnect all cables from the headphones
2. Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
3. Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup
4. Release the Power/Bluetooth button after 2 seconds

Additionally, please visit btu.bose.com on your computer and follow the instructions.

Warm regards,

Charlotte G - Community Support