whunter3177
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Jan 4, 2021

Lowest volume setting still too loud on NC 700 headphones

I've called and opened a case with Bose, no response. Forums have complaints back to Feb 2020. Why is there no one from Bose responding about this issue, let alone attempting to fix this via software / firmware update? 

 

I'd love to hear a response from Bose, when will this be fixed. I need full control of the volume, I'd like to lower the lowest setting even lower, because it's too loud on calls, which I have daily, or do I need to return them?

 

Bose product name

 

NC 700 Headphones

 

Country: United States

 

Firmware Version

?? not seeing where this is at on the app ??

App Version

4.2.4

What devices were you using that were affected and what version are they on 

Galaxy Note 20, Windows 10 on Dell 5590 

Lowest volume setting is too high, it hurts my ears when other people are talking on a call or zoom meeting or Ring meeting or WebEx. There is no way to lower this any further.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Quiet room.

When did you start to experience the issue? Did it work correctly previously?

After purchase, and setup.

Any troubleshooting steps you took

Called support, they said they opened a case. Haven't heard anything back.

 

 

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whunter3177
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Jan 4, 2021

Re: Lowest volume setting still too loud on NC 700 headphones

Found the Firmware Version, not easy to find, another fix for you guys.

 

Firmware 1.8.2-11524+eOf7590