Media sounds are cut off when I join a calling app on my windows 10 laptop
Bose product name
QC 35, acquired in 2018
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Windows 10 with the latest update
Detailed description of the issue and steps to reproduce
As the title says, any media sound is muted when I start a discord call. I'm talking about discord because it's the only app I use for voice chat, I don't know if it does that bug on other voice chat apps.
Connect the headset -> turn on a media (music app, video feed, stream service, video game, etc.) -> start a discord call
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Calm living room where only my gaming laptop and my phone are equipped with bluetooth. But I never have the bluetooth turned on on both devices at the same time, I only turn the bluetooth on on the device I use with the headset.
When did you start to experience the issue? Did it work correctly previously?
Yesterday or two days ago.
Any troubleshooting steps you took
I tried everything I could think of : deactivate and reactivate stereo and hands-free canals in windows sounds settings, unpair and pair up the headset in the bluetooth settings, changing input and output sources on discord, checking and changing the sounds source in the windows sounds settings. Nothing works.
PS : also I can't use the headset mic when it is plugged using the jack cord and I can't use the mic integrated in my laptop either