I have Bose QuietComfort 35 II. When I am talking on the phone through a program called Bria with the hands-free AG audio selected, I am trying to use my own microphone, which is attached to my computer through the USB slot. I think the program is using the headphone's mic rather than my microphone even though I have my microphone selected in the options and have also deactivated the headphone's mic in my laptop's sound settings.
The problem is that the sound of my air conditioner comes through my headphones very loudly, so it is difficult to hear the person who I am speaking with (I suspect it makes it difficult for them to hear me as well).
I do not have this issue when I'm using my old pair of noise-cancelling headphones that I bought the Bose headphones to replace despite them being significantly less expensive: TaoTronics Active Noise Cancelling Headphones [2019 Upgrade]
The audio on the old headphones sound perfectly fine and there is no loud air conditioner sound.
Is there anything I can do to fix this? I'd like to use my new headphones because the old ones are very uncomfortable. I'm happy with the new headphones in every other regard.