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Feb 7, 2019

Re: Microphone amplifies background noise

Not to mention that for the QC35II - there is no inline mic functionality with the wire!

 

Bose team - how can this be escalated? This is clearly a noteworthy problem, that on the surface - appears that it could be solved with a software patch.

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Audible Advocate
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May 15, 2019

Re: Microphone amplifies background noise

Hello Hector,

 

I did the reset as per procedure given by you but unlike traditional resets for most devices this one did not forget all the configurations (like paired devices) on the device.

 

Post this I made calls to Skype call testing service, while I was not able to record the incoming sound the outgoing sounds are well recorded by the quicktime recording utility on mac. I suppose this properly illustrates the issues we are having. Check the files on the link below:

https://drive.google.com/open?id=14TPgGkR_TejXG4lc1fF26dtgchn79snK 

 

As a plus I have also recorded a test with my JBL earphones (JBLT100A).

 

Difference is mostly in Hi-Freq/Treble sounds like keyboard clicks which are highlighted by Bose. If someone is doing utensils in the kitchen, there can be no conversation.

 

 

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Moderator

Re: Microphone amplifies background noise

Hello utsavmistry, 

 

The link you provided produced an error page, no files were available for us to access. 

 

Kind regards, 

 

Jeff G

 

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Audible Advocate
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May 15, 2019

Re: Microphone amplifies background noise

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Moderator

Re: Microphone amplifies background noise

Hi Utsavmistry, 

 

Thanks for posting and updating us on this. 

 

I will pass this onto our development team to investigate further and will update you as soon as I know more. 

 

Kind Regards, 

Hector B 

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Audible Advocate
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May 15, 2019

Re: Microphone amplifies background noise

Hello Hector,

 

Any feedback here?

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May 28, 2019

Re: Microphone amplifies background noise

QC35 II really needs an option to disable and change the volume of sidetone.

Also microphone level should be adjustable from Microsft Windows Microphone properties dialog.

As it is the level slider has no effect.

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Moderator

Re: Microphone amplifies background noise

Hello utsavmistry, 

 

Thanks for reaching back out. 

 

At this time we have no updates but will update you as soon as we know more. 

 

Kind Regards, 

Vicky W 

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Audible Advocate
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May 29, 2019

Re: Microphone amplifies background noise

I am having the same problem with my QC 30.

 

They are unusable, I have already replaced them once and still the same issue.  I have this issue on two different phone, Tablet and PC.  This really needs to be fixed.

I can see people have been complaining about this for years now.  It seems that whenever there is to many posts about this issue you archive the tread.  Seems like a nice way to bury your head in the sand about an issue everyone has.  

 https://community.bose.com/t5/Headphones-Archive/QC35-Impossible-to-have-a-call-in-noisy-environment...

https://community.bose.com/t5/Headphones-Archive/QC35-and-QC30-for-communications/m-p/55153#M7595

https://community.bose.com/t5/Headphones-Archive/QC35-mic-picking-up-background-noise/m-p/36215

https://community.bose.com/t5/Around-On-Ear-Headphones/Microphone-amplifies-background-noise/td-p/15...

https://community.bose.com/t5/Headphones-Archive/QC-35-II-lots-of-noise-during-phone-call/td-p/12805...

 

I would expect more from a company like Bose.

 

Looking forward to your reply.

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Moderator

Re: Microphone amplifies background noise

Hi DavidMc, 

 

Thanks for your post and welcome to the community. 

 

We achieve threads after 3 months with no replies meaning that the threads you have linked above haven't been posted on in 3 months! 

 

As Vicky stated above we don't currently have any information regarding this at this moment in time. If you have attempted all troubleshooting methods, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Kind Regards, 

Hector B 

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