Apr 14, 2019
I am facing the same issues with my head set.
Indeed something has changed and i hear the backround noise amplified, this makes the head set nearly unusiable.
I can hear a person in the next room typing the keyboard, and those are exactly the noises i expected Bose headset to filter.
Dear Bose team,
please advise how to make my headset usable again.
If more people complaining helps: My wife bought these for my birthday cause im constantly on calls and needed to drown outside noises while on those calls.. this is doing just the opposite and i find a $10 JBL earphones better to make calls compared the $200 Bose.
For me this has always been the case and not after the firmware upgrade.
Thanks for your post and welcome to the community.
Have you attempted all troubleshooting methods that have been suggested in this thread by moderators?
If so which methods have you attempted?
Can you point out which instructions are for the problem of amplified background noises on calls. I can only see Bose representatives saying that this has been highlighted to the engineers.
Thanks for reaching back out to us.
Firstly, can you please tell us which headphones you have and how you are connecting them to your device?
Also, can you tell us which device you are using?
Thanks for posting and updating me on this.
Firstly, I would recommend performing a product reset on the headphones. This can be done via:
I would also recommend attempting to use a wired connection to see if the issue still persists.
Please update me on the results of this.
Apr 2, 2019
OMG! "I would also recommend attempting to use a wired connection to see if the issue still persists."
Hector, are you familiar with the product?? the wire connection bypass the electronics that creates the issue here......
May 16, 2019
It sounds like there isn't a way to have reasonable calls with these on. I bought these so I could have calls in an area with loud noises or kids around instead these are picking up everything my kids say, even to the point where I can hear what they are saying 2 rooms away.
Already planning on sending them back. Complete garbage.