lankry.yaniv@gmail.com
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Apr 14, 2019

Re: Microphone amplifies background noise

I am facing the same issues with my head set.

Indeed something has changed and i hear the backround noise amplified, this makes the head set nearly unusiable.

I can hear a person in the next room typing the keyboard, and those are exactly the noises i expected Bose headset to filter.

Dear Bose team,

please advise how to make my headset usable again.

 

Thank You

 

Davidsen
Audible Advocate
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Dec 26, 2018

Re: Microphone amplifies background noise

Only 1 option lankry

If you plan to call don't buy BOSE (for now)

utsavmistry
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May 15, 2019

Re: Microphone amplifies background noise

If more people complaining helps: My wife bought these for my birthday cause im constantly on calls and needed to drown outside noises while on those calls.. this is doing just the opposite and i find a $10 JBL earphones better to make calls compared the $200 Bose.

 

For me this has always been the case and not after the firmware upgrade.

Moderator

Re: Microphone amplifies background noise

Hi Utsavmistry, 

 

Thanks for your post and welcome to the community. 

 

Have you attempted all troubleshooting methods that have been suggested in this thread by moderators? 

 

If so which methods have you attempted?

 

Thanks, 

Hector B 

utsavmistry
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May 15, 2019

Re: Microphone amplifies background noise

Hi Hector,

 

Can you point out which instructions are for the problem of amplified background noises on calls. I can only see Bose representatives saying that this has been highlighted to the engineers.

 

Cheers,

Utsav

Moderator

Re: Microphone amplifies background noise

Hi utsavmistry,

 

Thanks for reaching back out to us. 

 

Firstly, can you please tell us which headphones you have and how you are connecting them to your device? 

 

Also, can you tell us which device you are using? 

 

Thanks, 

Hector B 

 

utsavmistry
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May 15, 2019

Re: Microphone amplifies background noise

Hey,

They are Bose AE2 Soundlink. Connected to iPhone 7 (or Macbook air) via Bluetooth.

 

Moderator

Re: Microphone amplifies background noise

Hi Utsavmistry, 

 

Thanks for posting and updating me on this. 

 

Firstly, I would recommend performing a product reset on the headphones. This can be done via: 

 

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset

 

I would also recommend attempting to use a wired connection to see if the issue still persists. 

 

Please update me on the results of this.

 

Kind Regards, 

Hector B 

 

XavierQuintanilla
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Apr 2, 2019

Re: Microphone amplifies background noise

OMG! "I would also recommend attempting to use a wired connection to see if the issue still persists."  

 

Hector, are you familiar with the product?? the wire connection bypass the electronics that creates the issue here...... 

 

0xdaniel
Quiet Contributor
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May 16, 2019

Re: Microphone amplifies background noise

It sounds like there isn't a way to have reasonable calls with these on.  I bought these so I could have calls in an area with loud noises or kids around instead these are picking up everything my kids say, even to the point where I can hear what they are saying 2 rooms away.

 

Already planning on sending them back.  Complete garbage.