The microphone on my QC 35 I headphones does not work. The other person can not hear me.
Noise cancelling and listening works without problems, both for playing music and taking calls. I have tested on my ipad and iphone.
I have tried the following procedure:
- Turn off the headset and wait 30 seconds
- Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
- Unplug the USB cord from the headset and wait 1 minute
- Turn on the headset
I have cleared the bluetooth pairing and re-paired, still same problem.
Changing the noise cancelling level (or turning it off) by using the Bose app does not affect the microphone.
If I use the voice recorder on my iphone and yell, I can hear faint sounds if I turn the volume to max when playing back the recording. If I tap the microphone area hard with my fingers, it also gives a (very) faint sound when playing back the recording. Same result on the ipad.
Voice recording and taking calls works fine when using the phone's own microphone and a wired headset. A different bluetooth headset also works.
The firmware version is 3.0.3 which is the latest at them moment.
All buttons work fine; I can adjust volume, play/pause/skip, etc.
Any ideas on how I can fix this?