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Sep 19, 2019

Microphone problems When NOT on call

Hi all,


I have QC35 II headphones that I connect to several iPhones and an iPad. While connected to one specific iPhone7 with iOS 12.4.1 my mic is picking up all background noise and amplifying it.... when I am not on a call and no apps running on phone. This makes the device the complete opposite of what it should be.... a noise canceling headphone!! ! 


Re: Microphone problems When NOT on call

Hi BushyNuts, 


Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear this and would love to assist you further. 


So just to confirm this issue only happens with one of the many devices you connect to the headphones? Also can you please let me know which calling service this issue happens on? 


I look forward to hearing back from you regarding this. 


Kind Regards, 

Hector B - Community Support