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Sep 16, 2020

Music pausing unexpectedly

With the new firmware update (1.7.0), the music pauses unexpectedly. I also keep hearing a clicking sound from time to time. 

The battery life is also less than optimal.  

Is there a way to revert back to factory settings? I’m annoyed that all the updates keep degrading the product. 

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Sep 16, 2020

Re: Music pausing unexpectedly

Its making the headphones unusable 

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Re: Music pausing unexpectedly

Hello Emmara22, 

 

Thanks for posting.

 

I'm sorry to hear you're having issues with your headphones. 

 

Since updating, have you tried unpairing and repairing the headphones to your device? You can clear the device list by pressing the power button to power the headphones on, then continue holding the button until the voice prompt says "device list cleared."

 

If this doesn't help, you can also reset the headphones by following the instructions here.

 

Please let me know how you get on. 😊

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