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Bose product name: Bose Quiet Comfort 35 Noise Cancelling Headphones
Country: New Zealand
App Version:: Latest update just installed.
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) Samsung S21 and MacBook Pro.
Detailed description of the issue and steps to reproduce: When I wasn't using my Bose headphones but they were in the room i found that what I was listening to on my Samsung S21 was coming through my headphones instead of directly.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.): quiet bedroom
When did you start to experience the issue? Did it work correctly previously? 30th May 2021. It has worked well until this happened.
Any troubleshooting steps you took:
- Turn the headset off and wait for 30 seconds.
- Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
- Unplug USB cord from the headset and wait 1 minute.
- Turn on the headset and test if the headset works properly.