My wife and I both have QC 35 II and both disconnect after 20 minutes while we use them with our laptops (Win 10). We have no problem with the phone but it seems it considers the situation as idle and disconnects after the standby timer runs off.
Should we use any specific app for listening to music on the laptop or any settings?
Could you please help me to solve the issue?
That sounds quite odd! What are you both currently using to listen to music on your laptop?
There is an auto-off feature which can be disabled from within the Bose Connect app:
Let me know if that helps you out!
Sam, Thanks for your response.
The standby timer in the setting is set to 20 minutes.
Actually, both headphones on two different laptops turn off no matter what app we use! I mean, while we watch something on youtube in Chrome, using the Spotify app, or even in the middle of a zoom call, the headphone turns off after 20 minutes. And we need to reconnect them by switching the power button on the headphones.
We have absolutely no problem while using headphones with our iPhone and Pixel 3. As long as something is playing, headphones stay on.
Again, using a laptop is problematic!
Any idea what might be wrong in Win 10 or headphones?
Thanks for checking that, Matt!
It does seem quite strange that the headphones would randomly power down when being used for video calls/streaming. Do you notice any difference using the headphones with your laptop, if you change the standby timer to Never?