NC 700 Bluetooth connection to Windows PC
Bose product name NC 700
Firmware Version 1.8-2-11524+e0f7590
App Version current
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
I could not connect the NC 700 to my PC using the computer's settings/bluetooth method. However, I was finally able to make connection the Bose Music app on my iPhone, multiple attempts were required). The NC 700 shows up in my settings, devices and when I click on the speaker icon in the task bar. However, no sound comes through the headset. I have a Bose Companion 5 speaker system as my default speaker on this computer. The sound comes through those speakers even though the I moved to a laptop and installed the NC 700, and it works fine there. I temporarily removed the Companion system, and still no luck.
I will return the headset if I cannot get it to work. Any suggestions? Thanks!
What environment do you experience the issue in - typical quiet home office
When did you start to experience the issue? Immediately upon receipt and installation. Did it work correctly previously? Not applicable.
Any troubleshooting steps you took I looked online and tried a few things as a result. Very frustrated.