NC 700 Charging Gets Extremely Hot & Battery Announcement Does not Change
I've noticed that there have been a couple of threads on this already but none of the solutions posted there seemed to work for me.
The 2 Issues:
- When charging with the provided black USB-A -> USB-C cable, the USB-C end of the cable gets extremely hot to the point where it is painful to handle even through the insulated end. The area around the headphones USB-C female port is also noticeably warm. Also, as soon as the headphones are plugged in using the provided charging cable, the headphones turn on and look for a device to sync with and the white light stays solid instead of flashing as its supposed to to indicate charging. From previous forum posts, this does not seem to be normal and the proposed fix was to reset the device (https://www.bose.com/en_us/support/article/product-reset-headphones.html) and to update to latest firmware via btu.bose.com. Neither of these seem to resolve the issue. However switching to another cable generic USB-A -> USB-C cable seems to have resolved this issue for me (no crazy over heat, headphones do not turn on to look for a device to sync with, and blinking white light). My question is, is this cable issue or headphone issue? Should I be concerned?
- After charging, the internal battery announcement does not update itself. Again, I've tried resetting the device as instructed (https://www.bose.com/en_us/support/article/product-reset-headphones.html) as well as updating to latest firmware through btu.bose.com
Purchased NC 700 headphones for 2020 Father's Day so these are less than 3 months old. Didn't get around to unboxing this until 8/24 and on third charge these issues started popping up. Previously, the Bose provided black USB-A -> USB-C cable seemed to work fine as the lights would blink during charging and the internal battery announcement would refresh itself after each charge.