NC 700 audio breaking up
I've searched but not found a solution to this issue.
I purchased a NC 700 Headphone set a couple of weeks ago.
They are only connected to my MacBook Pro, playing Spotify.
The audio breaks up frequently, which sounds a bit like a crackle, like the audio is being chewed up for 1 second. It's totally distracting, which defeats my use of the Headphones in the first place.
I tried to go through the 'initiate service request' flow, however (a) the specific issue I'm having wasn't available from the options and (b) I was offered a replacement set - which is a lot of hassle/waste if this is an issue that won't be resolved by a replacement set.
Is there anything I can do, or should I return to the vendor I purchased from as not fit for purpose?
Model Name: Bose NC 700 Headphones
Date of Manufacture: 21 October 2020
Model Name: MacBook Pro
Operating System: 10.15.5 (19F101)
Model Identifier: MacBookPro15,1
Processor Name: 6-Core Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 1037.120.87.0.0 (iBridge: 17.16.15300.0.0,0)
Serial Number (system): C02ZH5MNLVDQ
Hardware UUID: 7E61F9A2-CCF3-5B77-A45A-7A3DCA026B72
Activation Lock Status: Enabled