Nov 17, 2018
These wonderful very expensive Bose headphones will not connect on the Bose music app on any of my Apple OS devices
Even when it shows connected through bluetooth they refuse to play through the headphones
To make matters worse when I try the updater on my MacBook the installer does not recognise Safari
Please can someone explain why I purchased these headphones which I cannot use
Should I confine them to the bin
I never have problems with my Q35II
Thanks for posting and reaching out to us today! Sorry to hear that you have had this experience. I would love to assist you further with this.
Let's start with deleting and reinstalling the Bose Music app to ensure that we have the latest version installed. Once this is done we should perform a standard reset on the product by following these steps below:
I would also recommend we clear your headphones pairing list via powering on your headset, then press and hold the Power/Bluetooth on the right earcup for about 10 seconds until you hear the Bluetooth device list cleared.
I look forward to hearing back from you with the result of these steps.
Hector B - Community Support
Mar 1, 2020
I have the same issue, "Connection Failed" when attempting to connect my NC 700 to the app.
This Connection Failed message pops up after the step: "Get Connected Tap your product below to finish. It may take a minute or two to connect"
I have already cleared all bluetooth devices, and tried the "hard reset" which has unclear instruction to be honest.
Sorry you're unable to connect your Noise Cancelling Headphones 700 to your devices.
Thanks for trying some troubleshooting, these were good first steps to attempt. Lets get your headphones up and running!
Have you tried to update your headphones? If you connect them to a computer via USB and visit our updater website btu.bose.com , this will provide you with full instructions.
Do let us know how you get on.