thelastyeti
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Apr 21, 2021

NC700 Not Responsive - Wont Turn Off

My NC700 headphones stopped responding yesterday but the white on light is lit up.  If i hold the power button the light blinks like it wants to pair, but hitting it once doesn't turn them off or on.

 

Is there anyway to force them to shut off so I can restart them?  Or do I need to wait for the battery to run out? 

1 ACCEPTED SOLUTION

Accepted Solutions
Jeff_G
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Re: NC700 Not Responsive - Wont Turn Off

Author Accepted Answer selected by thelastyeti

Hello thelastyeti, 

 

Thanks for posting! 

 

I'm sorry to hear you've had issues with your headphones. 

 

To troubleshoot this, please give the following a try: 

 

To reboot your headset:

  1. Disconnect all cables from your headphones
  2. Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
  3. On the headphones, press and hold the Power/Bluetooth® button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
  4. Once connected, release the Power/Bluetooth button after two seconds.
    Tip: If the headphones are unresponsive after a reset, reset them a second time.

Please let me know how you get on.

 

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2 REPLIES 2
Jeff_G
Moderator

Re: NC700 Not Responsive - Wont Turn Off

Author Accepted Answer selected by thelastyeti

Hello thelastyeti, 

 

Thanks for posting! 

 

I'm sorry to hear you've had issues with your headphones. 

 

To troubleshoot this, please give the following a try: 

 

To reboot your headset:

  1. Disconnect all cables from your headphones
  2. Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
  3. On the headphones, press and hold the Power/Bluetooth® button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
  4. Once connected, release the Power/Bluetooth button after two seconds.
    Tip: If the headphones are unresponsive after a reset, reset them a second time.

Please let me know how you get on.

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

thelastyeti
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Apr 21, 2021

Re: NC700 Not Responsive - Wont Turn Off

Reset once and was able to turn them off but they didn't reconnect.  Reset them again and all is well.  Thanks for the help!