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Davulla
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Jul 10, 2021

NC700 not connecting anymore to Laptop

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name NC700

 

Country Australia

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on Microsoft laptop

Detailed description of the issue and steps to reproduce Bluetooth connection has disappeared/stopped working

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously? Recent

 

Any troubleshooting steps you took

 

 

2 REPLIES 2
Charlotte_G
Moderator

Re: NC700 not connecting anymore to Laptop

Hi @Davulla, welcome to the Bose Community!

 

It's a shame to hear that you're no longer able to connect your Noise Cancelling Headphones 700 to your laptop. Let's see what we can do to get this sorted so you can continue to enjoy your listening. 

 

First, please clear the pairing list on your headphones by holding the Bluetooth button for 10 seconds. You'll hear "Bluetooth device list cleared". Then, on your laptop, go to the Bluetooth list and delete any existing entries of the headphones, if applicable.

 

Now try to reconnect them and let me know the outcome.

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Davulla
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Jul 10, 2021

Re: NC700 not connecting anymore to Laptop

Hi Charlotte,

Thank you for your response and suggestion. I have re-set the NC700 unit and was successful in re-connecting with my laptop. 

Your speed to this matter is very much appreciated. I only wish the Bose Support Centre personnel were as apt as you when I spoke with them initially.

Cheers again.

Kind regards.

David.