NC700 ringtone/call alert
I recently got a pair of NC700 headphones, and for the first few days, any time I had an incoming call, there was a soft tone from the headphones and then a voiceover telling me who was calling. After a few days, this suddenly changed - now anytime someone calls, I get a blaring ringtone instead (MUCH louder than anything I'm actively listening to - it's quite jarring and painful for my ears). I have searched through the app to find some setting to turn this off, turned the volume all the way down to zero for ringers and alerts on my iPhone, and nothing changes. I was really pleased with the initial setup (just a soft sound and read-out of the caller's contact name). But now things are so bad that I will have to return the headphones if it can't be resolved.
I searched through previous posts and found many complaints about blaring ringtones, but no resolutions. Yet the fact that this was not my experience for the first few days suggests that there is some way to prevent this.