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RLT4
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Apr 17, 2020

New NC 700: Bluetooth Disconnects More Than it Connects

New NC 700 headphones arrived yesterday. Setup seemed to work perfectly, and I was able to connect to two devices (iPhone and MacBook Pro). The app immediately began an update, and I plugged the 'phones in to charge overnight.

 

This morning the app said the 700 was not available, and it wouldn't connect to either device. I deleted it from both devices, cleared it using the button on the headphones, and set up both devices again. I figured the update had broken the connections. No big deal.

 

Then I went to lunch. When I came back, the 700 was just inert. No connections to either device, unavailable again in the app, and pressing the Bluetooth/Power button makes the blue light flash briefly but there are no voice prompts. Neither device can connect to the headphones.

 

It works well when it works, but I bought it to use in my home office, and when someone calls me I don't have the luxury of saying "Hang on, give me ten minutes to get this thing reconnected." If this keeps up, I'm sending these back as duds.

 

Also: when I first powered these up after overnight charging, the voice prompt told me that the charge was low. I am not impressed.

 

Anyone have any thoughts before I box this thing up?

 

Thank you,

Robert

1 REPLY 1
Hector_B
Moderator

Re: New NC 700: Bluetooth Disconnects More Than it Connects

Hello RLT4, 

 

Welcome to the Bose Community. Sorry to hear that you are having some connection issues with your headset. 

 

Let's try to perform a reset on the headset to resolve this connection you are experiencing. To do this please follow these steps below: 

  • Disconnect all cables from your headphones
  • Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
  • On the headphones, press and hold the Power/Bluetooth button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
  • Once connected, release the Power/Bluetooth button after two seconds.

I would also like for you to connect to a few different devices to see if the same connection issue persists.

 

We look forward to hearing back from you with the result of these steps. 

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