Re: Noise Cancelling 700 Firmware Update - 1.4.12 - May 12th 2020
Thanks for your feedback so far. It's great to hear that you're enjoying the new EQ feature. It's also good to hear of improved experiences when connected to two devices simultaneously.
For those users who have not seen an improvement for this connection type, there's some troubleshooting we'd love for you to try and relay the results back to us. As your headset has just been updated, let's establish and a new connection between the devices.
Firstly, clear the Bluetooth pairing list on the headset. To do this, with the headset powered on, press and hold the Power/Bluetooth on the right earcup for about 10 seconds until you hear "Bluetooth device list cleared." Then, delete the previous pairing on your phone, tablet, and computer.
Following this, reset the headset. To do this:
- Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
- On the headphones, press and hold the Power/Bluetooth® button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
- Once connected, release the Power/Bluetooth button after two seconds. The reset is complete.
Finally, with the headset powered on once again, re-pair the devices together again to test.
While many of you have said that the battery information has been resolved, a small number of other users have commented that they're continuing to receive unexpected battery level feedback. Should this be the case, can you please also try the reset procedure above with your headset's charging cable and get back to us. Should this be the case, please confirm the current app version as remaining battery time as displayed in the Bose Music app. Furthermore, does this remaining time information lower over time with use, or does it remain static?