@Jacek KApparently, the incompetence is at Bose, as more and more threads reporting issues with QC35s is appearing recently due to the latest firmware, the major difference i can see that QC35 users still having better experience is that connect app for QC35 do not force the firmware update down customers throat like the music app + NC700 did.
Nov 16, 2020
@boliao45 Yes, I saw people complaining on QC35 II as well and discovered similar issues (stuttering...). However, I am the happy owner of the first-gen of QC35 - they are not receiving new updates anymore (at least I stuck on 3.0.3) and are rock solid and stable.
It's sad to read that new firmware updates are breaking more things than they resolve. Bose hardware is expensive and I didn't imagine I can experience issues like stuttering, shorter than claimed battery life, or even bad working battery level indicators with their top headphones.
I was considering buying other headphones but trusted this brand for the second time. I feel I did a mistake and should go with a different brand.
@Jacek KFully understand you, i myself have been happy owner of 2 x QC15, and QC25 before this and then this major bummer makes me lost the 10 years worth of trust in the brand and reputation in just under 6 months of ownership.
If you still have the opportunity to make a return I'd suggest you do that.
Its too late for me, but i can treat this as a very very expensive lesson learned to never trust this brand any longer.
I am planning to make a switch to another more costly brand which I'm sure will be more proactive to resolve any problems in their products, have a great history record of good customer service and after sales service.
Sep 22, 2020
So disapointed by what I am reading about this new firmware version.
It seems Bose is Killing this product I bought a few monthes ago..
Still waiting a wake-up of Bose but I am now without any confidence with this team even if Wayne is trying to keep contact with customers community (thanks for that).
As I wrote in a previous post, I decided to stop buying Bose product and I made yesterday the choice to order my new portable speaker with an another brand and model than my first choice Revolve+ Bose.
Recently, some people in my Company asked me an advice to buy Headphones, I told them to choice Sony XM4.
Nevertheless, Still waiting the firmware 2.0 fixing all problems and Still hoping to find again my best NC headphones.
Nov 24, 2020
I have recently bought NC 700. I am so unlucky that I saw this thread after I bought it.
I didn't opened its box yet. The first thing will be selling this product and buy more stable one (maybe sony wh-1000xm4)
Thanks Bose for damaging your brand value
Sep 4, 2020
Still Expensive Ear Muffs I'm sorry to say
Color OS version 7.1
Bose app version 4.2.4
<span;>Galaxy Tab S4
Bose app version 4.2.4
Bose NC700 Headphones
DOM 12/July 2019
Either device on its own with Bose Music App NOT running
Bluetooth connects readily
Goes into reboot cycle mode. Headphones won't turn off until bluetooth disabled on device.
When Bose Music app is ON.
Connection to app is problematic. It may connect on the first attempt or it may take 15 minutes of trying to connect to the app. Sometimes it may require pairing reset on headphones to finally get connection. Once connected with app running operation appears normal. NICE SOUND
When the 2nd device pairs we go back to reboot cycle mode....
To be able to use these muffs.
Need to only have
one device paired at any time or
have 2nd device switched off or
Out of range or
2nd device bluetooth off and
Hope that the muffs connect with the Bose Music App running on the device then
We can call them Headphones........
As for battery duration I have not paid any special attention as I only try too use them when I can't find my Sony's or want to check whether Bose has fixed them yet..........
Oct 25, 2018
Stuttering is back in a serious way on my MacBook Pro and iPhone.
I think I am going to have to take the loss on these headphones and opt for another well known and yet unreleased brand.
Us owners have had so many issues as per this forum, from the app, to battery life, to stuttering, etc its frankly not satisfactory and I really cannot recommend these headphones due to the issues. I spent £350 on these when they came out and that was high for a noise cancelling offering, but I thought Bose were the leaders in this space. Unfortunately no long terms reviews and marketing have made me make the wrong choice.
I will happily pay £550 for a set of headphones that do not stutter, seamlessly connect to my devices and do not need a very buggy app.
Sep 21, 2019
Another step backward. Installed the update earlier in the week, and now I can't make a single phone call without my iPhone disconnecting and reconnecting.
Long past time to realize that these things don't work and can't be made to work. I have owned these headphones for over a year, and haven't enjoyed a single day when they worked properly. A recall of this defective product is in order.
Aug 8, 2019
updated my NC700 to the latest fw and bluetooth connection is far worse than the previous fw
i now have connection issues, cracks in the sound when using it as headset, sometimes i'm completely not understandable due to the poor sound quality...
so is there a way to downgrade to the previous version cause this firmware which claims to be better at just that is in my experience far worse...
Thank you everyone for your continued reports. I don't have an update to provide at this time beyond we are continuing to investigate the issues you have reported and thank you for your patience.
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