Noise Cancelling 700 Firmware Update - Buzzing followed by Headphone Reboot
I wanted to ensure that this issue doesn't get lost in the larger topic regarding the 1.4.12 Firmware upgrade. Since the upgrade, shortly after powering on the headphones a loud buzzing ensues, followed by the Power On tone and then the battery level announcement and the Bluetooth device connection announcement.
This occurred on Day 1 after performing the FW upgrade, again yesterday and again this morning. At the time it occurs, I'm only streaming music via Bluetooth. I know for certain that both yesterday and today, the buzzing/reboot sequence occurred three times in a row within a minute of powering the headphones on. It occurs whether the Bose Music app is open or not. The headphones are only paired with this one device, my Galaxy S8.
Samsung Galaxy S8
Bose Music App: 3.3.4
NC700 FW version: 18.104.22.16883.9f658fd
Bose Support folks, please look into this issue. Note that these headphones were trouble-free prior to this FW update. I have not yet attempted a device reset, will do so later today to see if it makes any difference.
If there is any additional information you need me to collect for troubleshooting, please let me know. I'll be more than happy to work with you and your team in this investigation.