Re: Noise Cancelling 700 Firmware Update - 1.4.12 - May 12th 2020
@TJR & @Gantscha
I don't think it is going to get any better.
Passing of each day with no recourse from Bose suggests this product is doomed.
I was offered replacement (but the limited edition was not in stock) and it didn't make any sense to return the defective first and then get the replacement. Not sure why customers have to bear the brunt all the time. If you carefully read the fine print, when they provide the shipping information, it would say
"We will dispatch your replacement product once you returned product is received and validated, subject to availability. "
This kind of vague response and having the customers by their neck is really unwarranted when having spent more than 400 USD.
Lately, there has been an uptick of new issues with the phone.
Just yesterday, when I was sitting near a portable AC, noise-canceling at 10, by default Bose headphone muted the wind noise, however it did amplify a certain part of it and was heard throughout 'enhanced'. When I turned off the AC, the sound was gone and YouTube and other audio played fine.
Just terrible! I am lost for words!