Jun 27, 2020
my bose 700 headphones stop charging at 17 hours and say they are fully charged. i seen so much people saying the same thing and i tried all the options to see if it gets fixed but none of them work and it doesn’t want to charge fully. why? is bose working on a update to fix this? i’m on the latest update. the options that bose support said didn’t work for me. what can i do now?
Don't hold you're breath.
I really don't think these folks care about us. Once they get your money you're not on their radar. All they are is a "Brand Marketing Company". They're certainly not a technology company as demonstrated by their lack of compliance with industry standard "Best Practices". The Best Practice to be followed, in any industry, when releasing a bad piece of software is to have either a roll back procedure or an interim release to make the end user whole while the developers try to figure out what they did wrong. As you all can see the from the evidence in all of these threads, Bose doesn't care!
As i said, they have your money and these issues wont stop their marketing focus. I totally agree with another user who previously posted a suggestion that all of the people who are exposed to this shoddy support write reviews on Amazon, etc. highlighting their experiences and refer them to this forum to see for themselves prior to making a purchase. Its called "Truth in Advertising". Then they might get the message
Really terrible business practices, I'm now in the "NEVER AGAIN" camp.
just a followup, just went the Bose site for this product as was going to write an honest produce review. As I started to write the review I was presented with "Review Guidelines" which tell you that if you want your review posted do not include Support issues
How's that for hiding behind the curtain.
It all points to that fact that Customer Support is not a top priority for Bose
Mar 16, 2020
May 13, 2020
please contact BOSE and revert the firmware to old. for my new pair, i installed App only to get the initial registration and as soon as i saw the firmware download i deleted the app on phone. so far version 1.1.4-1144+be3bf4b works fine. i don't have stutter issues ( so far not noticed or bothering me if any) and battery is announcing "battery full" and later 20+ hours and so on.
right now i go to my phone bluetooth to manually connect , or boots the headset with bluetooth on and it connects my laptop and phone simultaneously.
Are you saying that you actually contacted Bose and they worked with you to revert to previous firmware version? If so, who and how?
In previous posts the say they did not support downgrade. As a matter of fact, posts that talked about downgrade were removed. If they now support it would be nice to publish official procedure,
Sad to think that they will instruct and support some but not all.
May 28, 2020
I too have left a fun amazon review (where I bought two sets of these) mentioning the shocking firmware update and over 5 weeks without rollback or re-release.
Come on Bose. Not good enough!
May 31, 2020
It is real. I allow to run the battery and it was announced is the real time the battery will last. I am returning the headphone to amazon right away.
May 29, 2020
I have had mine for two weeks, same story as the rest. Battery never seems to get above 15 hours run time. Went to enter a service request and they just wanted to replace, even before I was told to update, verify or do ANYTHING at all. I can't send my headphones off before receiving new ones, I use these for taking calls as I work from home.
Bose, get this resolved. Please don't make me return these headphones and get the Sony's.