Jul 15, 2020
i've had NC700 for a month now and i've done all updates,
still facing all the mentioned issues at comments and the topic.
i've tried to reset the product as described but it did not get reseted!
anyway i'm really frustrated with the battery life! i mean really it gets drained in a few days!
exchanging the product with another one is not a solution.. a refund maybe.
Jul 16, 2020
I bought my NC 700 last Sunday and I have been having the same problem. I don't go past 17.30 hours after fully charging it (even overnight). I had seen it charge to 20 hours only once when I haven't updated to the latest firmware. I've tried all the recommended solutions I can find to no avail.
I am very disappointed because I was excited to get this item as my first noise-canceling headphones. I also feel frustrated about experiencing a serious issue for a very expensive product. This item does not reflect value for the money I've paid for.
I hope that the service can make up for it. I will return my NC 700 after 2-3 weeks if there are no fixes. I will then get a product from another brand. It would be unfair to wait for another month after that for a fix to a problem that had been reported about 2 months ago.
May 21, 2020
For all new posts, according to this update from the Bose Team, the prompt is off and battery life should be the same. I haven't actually gone ahead and used a timer but feel I'm getting a decent amount of battery time with my set. Being in the app business myself professionally and since it's been over a month of being able to replicate the issue, I'm wondering if there's more to this problem than what has been discussed there. Shouldn't be hard to fix the prompt properly for accurate battery life time.
Jul 2, 2020
It is now 7/16/2020. The last update I have seen on here from Bose was 6/2/2020.
Why no update? Why no fix to this issue?
If you cannot fix it, then own up to it and start issuing refunds. These headphones have been nothing but a disappointment since the day I received them.
Jul 10, 2020
Just got an email from Bose in writing saying it’s an issue with their software, where it doesn’t recognise the actual battery level even if it’s fully charged and that many customers are going through the same problem. These problems were noticed after the last update and a software update will fix the issue soon
Jul 19, 2020
Dear Anne S, What is the current status of addressing this issue? The last update was on May 21 that the engineering team was able to reproduce this issue. Will a software patch be released to fix this issue or should customer's submit a warranty repair request?
Dec 5, 2019
I too am having these issues with the Bose 700 Headphones:
I am thinking of a warranty claim for a faulty product....The software issues seem bad and I am wondering if Bose is able to provide a solution. It has been 2 months since they admitted there is a problem.
Jun 25, 2020
is that you have to understand that Bose is not a leading audio company, nor does it sell products that under its name should be of quality. Bose is an entry level company that wants to become... oh, no, wait!
Nov 4, 2019
It's sad to see such a legacy built by Amar Bose and a company highly integrated with MIT being disintegrated or driven into such a joke
May 31, 2020
I returned the Bose 700 and bought the elipse model, they are sell by Apple. The headphones are the same, different color and the case can be used to recharge the 700.
When I got them I decided not to upgrade them. I connect them directly with the devices I have, you do not need the app in the phone.
They work really fine, the battery is charged completely and there is nor problem when it is connected to two different devices.