Participant
  • 1
  • 2
  • 0
Registered since

Jul 15, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Hi,

i've had NC700 for a month now and i've done all updates,

 still facing all the mentioned issues at comments and the topic.

i've tried to reset the product as described but it did not get reseted!

anyway i'm really frustrated with the battery life! i mean really it gets drained in a few days!

exchanging the product with another one is not a solution.. a refund maybe.

Highlighted
Participant
  • 1
  • 1
  • 0
Registered since

Jul 16, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

I bought my NC 700 last Sunday and I have been having the same problem. I don't go past 17.30 hours after fully charging it (even overnight). I had seen it charge to 20 hours only once when I haven't updated to the latest firmware. I've tried all the recommended solutions I can find to no avail. 

 

I am very disappointed because I was excited to get this item as my first noise-canceling headphones. I also feel frustrated about experiencing a serious issue for a very expensive product. This item does not reflect value for the money I've paid for.

 

I hope that the service can make up for it. I will return my NC 700 after 2-3 weeks if there are no fixes. I will then get a product from another brand. It would be unfair to wait for another month after that for a fix to a problem that had been reported about 2 months ago.

Highlighted
Contributor
  • 3
  • 6
  • 0
Registered since

May 21, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

For all new posts, according to this update from the Bose Team, the prompt is off and battery life should be the same. I haven't actually gone ahead and used a timer but feel I'm getting a decent amount of battery time with my set. Being in the app business myself professionally and since it's been over a month of being able to replicate the issue, I'm wondering if there's more to this problem than what has been discussed there. Shouldn't be hard to fix the prompt properly for accurate battery life time. 

 

https://community.bose.com/t5/Around-On-Ear-Headphones/Noise-Cancelling-700-Firmware-Update-Reduced-...

Highlighted
Contributor
  • 12
  • 4
  • 0
Registered since

Jul 2, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

It is now 7/16/2020. The last update I have seen on here from Bose was 6/2/2020.

 

Why no update? Why no fix to this issue? 

 

If you cannot fix it, then own up to it and start issuing refunds. These headphones have been nothing but a disappointment since the day I received them.

 

 

Highlighted
Participant
  • 0
  • 4
  • 0
Registered since

Jul 10, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Just got an email from Bose in writing saying it’s an issue with their software, where it doesn’t recognise the actual battery level even if it’s fully charged and that many customers are going through the same problem. These problems were noticed after the last update and a software update will fix the issue soon 

Highlighted
Participant
  • 2
  • 1
  • 0
Registered since

Jul 19, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Dear Anne S, What is the current status of addressing this issue? The last update was on May 21 that the engineering team was able to reproduce this issue.  Will a software patch be released to fix this issue or should customer's submit a warranty repair request?

Highlighted
Participant
  • 1
  • 1
  • 0
Registered since

Dec 5, 2019

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

I too am having these issues with the Bose 700 Headphones:

  • Mine recharge to a maximum of 17 hours at best (This takes 2 consecutive charge cycles)
  • The reset procedure does absolutely nothing. I would love it if we could reset a restore the factory settings. The firmware version 1.4.12 update was a disaster. 
  • The Bluetooth software is unstable when more than one device is connected.

I am thinking of a warranty claim for a faulty product....The software issues seem bad and I am wondering if Bose is able to provide a solution. It has been 2 months since they admitted there is a problem.

Highlighted
Participant
  • 1
  • 1
  • 0
Registered since

Jun 25, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

is that you have to understand that Bose is not a leading audio company, nor does it sell products that under its name should be of quality. Bose is an entry level company that wants to become... oh, no, wait!

Highlighted
Advocate
  • 65
  • 63
  • 1
Registered since

Nov 4, 2019

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

It's sad to see such a legacy built by Amar Bose and a company highly integrated with MIT being disintegrated or driven into such a joke

Highlighted
Participant
  • 1
  • 6
  • 0
Registered since

May 31, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

I returned the Bose 700 and bought the elipse model, they are sell by Apple. The headphones are the same, different color and the case can be used to recharge the 700. 

 

When I got them I decided not to upgrade them. I connect them directly with the devices I have, you do not need the app in the phone. 

 

They work really fine, the battery is charged completely and there is nor problem when it is connected to two different devices.