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Oct 28, 2017

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Seriously?!!!

Just unbelievable. After all these months of waiting and this is what we get?

 

Firmware update happened:

Date of manufacture 9 Nov 2019

1.4.12-6283+9f658fd
TO
1.5.1-9303+d287f23

 

Took me 12 min to get it on a 1 gbps connection.

 

Not sure about the battery charging, going to test it as I write this...

But the stuttering, or distortion of youtube, songs etc are still there - horrible. 

And actually it got worse. I had the distortion once in a while, now it is continuous 24/7.

 

Can't even use the headphone. Just great!.

Thanks, Bose for taking my money away for nothing.

 

Users - update risk is there. It is worthless. Its going to mess up even more.

 

 

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Mar 16, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

In that case I will not update to 1.5.1
@drb17Please let us know what is the battery life...

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Oct 28, 2017

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

@madbooba 

Well, tested it for several hours of charging. Didn't go past 17 hrs.

Stuttering, distortion etc rendering the music/voice unbearable to listen.

Can't even have a decent video conference. I am not sure whether it was distorting at the other end. Felt embarrassed to ask others.

 

Really this is a huge failure. As I still guess with my limited knowledge, there is serious mechanical defect that cannot be fixed by firmware. And it is nearly impossible to recall all the units and fix it.

 

People still on the edge, better to return the unit.

I don't see the end of the tunnel anytime soon.

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Aug 2, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Yea I am done, the new Sony 1000XM4 are getting announced next week and if they have multipoint like they are supposed to I am selling these and never getting another Bose again. This product has been out for a YEAR and its still not stable. I am done.

 

hell its been months for this issue and you still didnt fix it. 

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May 18, 2020

Bose Noise Cancelling 700 - Reduced Battery [Life Announcement]

First of all I'm not sure if this is fact or not but it seem very coincidental that there was a firmware release that did not address the two major issues in all posts and then the topic was locked for comment.  The redirection to a new thread that obscures the issue and makes it very difficult, if not impossible to find, is suspicious at best.  Here the link to the community admin's post.

https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-700-Red-White-blinking-LED-UPDATE-7-3...  redirecting all to a new subject "Re: Bose NC 700 Red/White blinking LED". How is anybody that is experiencing the issue going to find it.

 

A few questions and comments.

  1. Are you still actively working on the issue?
  2. Where will updates on progress be posted?
  3. irrespective of the the Bose position that it's only an announcement issue when the upgraded the firmware was upgraded I'm still experiencing battery life issues.
  4. This is real poor customer support/service, if my suspicions are correct, hiding the issue in an unrelated post  ... well what can I say.  I can only hope that you all find yourselves on the other end of this frustration and you're treated that same way
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May 18, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

now that they closed this topic I started a new thread to keep the conversation going

Continue the conversation Here 

Hope it catches on

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Moderator

Re: Bose Noise Cancelling 700 - Reduced Battery [Life Announcement]

Hello Professor,

 

Thanks for reaching out to the community. 

 

I can confirm that the engineering team is indeed still working on this issue, as explained by Wayne in this thread 

 

We thoroughly appreciate your patience at this time. 

 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
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May 18, 2020

Re: Bose Noise Cancelling 700 - Reduced Battery [Life Announcement]

Thanks for the reply and correction

Hoping a solution and fix come soon.  Its been a long time, I'm only thankful that my international travel has come to a stop [Pandemic related grounding] making this issue manageable.  

Once it starts up this flaw will be problematic.

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Jun 14, 2020

Re: I regret this purchase.

I deeply regret this purchase - even my Beats Studio 3 performance way outlasts my Bose 700. Besides the battery life showing 16 hours when fully charged, the intermittent sound, the reset that does nothing, the right ear eventually stop producing any sound after just under one month. This must be the worst headphones I have to date purchased, and here I was thinking that I bought quality when I went for Bose. I sent my product in on 23 July 2020 and I have still not received my new pair. Worst customer service to date, this is not how you treat a customer that purchases a HK $3100 set of headphones. Utterly disappointed and I will definitely not recommend Bose to any of my friends.

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Aug 6, 2020

NC700 16 Hour Battery Life

I'm on the latest firmware 1.5.1 updated today hoping that it will solve the problem I've been experiencing for months now.

Regardless how I charge it the maximum battery life is 16 hours on my headset.