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Nov 9, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Hi
My battery performance is not really affected by this but neither the Bose Music App (Version 4.1.1 updated 18.9.2020) nor the announcement on the headphones ever go beyond 4:45h. The battery actually lasts pretty much as expected for many hours more. Today, I updated to FW version 1.8.2 but no improvement there. I love my Bose 700 but I am very disappointed in the company that they are not able to fix such a minor issue. A headphone for several hundred € should not be flawed for such a long time. 

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Nov 16, 2020

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

I also have mixed experiences with battery life.

 

I bought two pairs of Bose 700 at the same time, October 30th. One is with a manufacture date of July 2020 (black version), another one from November 2019 (soapstone). Both were discharged when unboxed.

 

Black one after first charging announced 20 hours 23 minutes of battery life. Unfortunately, the Bose Music app started transferring the update from v1.3.1 to 1.7.0. After restarting headphones, the software has been updated and battery life went down to about 18 hours and 50 minutes. It never appeared 20 hours anymore despite resetting headphones as many times was advised to.

 

The second pair was with even older firmware at the beginning (v1.2.x) and also updated to 1.7.0. After restart battery life dropped to 6 hours and 40 minutes. I was scared. But after the headphones reset it got back to normal and reported 20 hours and 53 minutes. Tomorrow they will be charged after the whole day of meetings so I will be able to confirm if they work as expected.

 

Anyway, I am so curious, what happens? The same model, the same firmware, different battery lifetimes announcements. How it is possible? It's very sad as I am using Bose devices for years but this one never stops disappointing me. Stuttering, inconsistent experience across two models with just the different color. I am losing my trust in the brand as I don't feel I got premium for the premium price.

Lead Community Manager

Re: Noise Cancelling 700 Firmware Update - Reduced Battery Life Announcement

Hey everyone,

 

Thank you to everyone who contributed to this thread. As we are no longer seeing continued reports on the battery announcements not reporting accurately, I am going to lock this thread. Thank you to everyone who contributed!

 

If in the future you run into issues with your battery announcement with firmware post 1.7.1, please contact support or create a new thread for the community.

 

With firmware 1.8.2 we introduced fixes related to the maximum battery charging level. If you continue to experience any issues with your battery after updating to our latest firmware, we ask that you please continue to report them in that thread.

 

Thanks once more!

 

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Oct 4, 2019

Re: Bose 700 noise cancelling headphones charging issue

Bose product name

Headphone Bose NC 700

Country

Netherlands

Firmware Version

1.8.2

App Version

4.2.4

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Iphone SE2020 iOS14.3

Detailed description of the issue and steps to reproduce

I'm the owner of the NC 700 since December 3, 2020. Immediately updated to the latest firmware, despite several messages on the forum, after fully charging the battery, the capacity was always around 20 hours 34 minutes. Yesterday for the first time after charging significantly less battery capacity after full charge, now only 18 hours 28 minutes. The capacity has suddenly decreased with 2 hours and this only after 4 times of charging! Resetting does not help.

When did you start to experience the issue? Did it work correctly previously?

6 January 2021

Any troubleshooting steps you took

Reset