Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices
I don't want to unduly add to the criticism that I'm sure you are already being subjected to but, I would be very appreciative if Bose would spend a bit more time troubleshooting and beta testing firmware before pushing it, without verification request, to end users.
Ok, for the productive part of my comment - I had to stop using my 700 series headphones this past week because of the sudden stutter problem. I reset the headphones and connections on my devices but this had no impact. I finally found this post today and ran through the reset process. Initially this only resolved one small part of my problem and NOT the major issue. Details were/are:
1. Audio when connected to my computer was stuttering severely...prohibiting communication and/or meaningful listening.
2. When I reset the device and computer the headphones would no longer pair with my computer (oddly iPhone and iPad were unaffected).
The reset allowed me to reconnect to my computer (after connecting via the Music app on my iPhone) however, audio was still choppy and skipping. It was ONLY after I disconnected from my phone that I could/can listen to audio without the choppy skipping. I don't need to be connected to my computer and iPhone simultaneously so, for now, this will work for me. As someone else in this thread has mentioned, it is unfortunate that high end headphones like these were sidelined by the manufacturer by a seemingly carelessly designed/implemented firmware update.
Best wishes for smoother roads ahead. I am still a Bose fan and certainly won't allow this setback to encourage me to stray...but a series of similar actions in the future could sour me.
P.S. Update - Unfortunately, I've discovered that, while I was able to reconnect to my desktop and can hear audio without skipping, the audio begins skipping again as soon as I access any application other than the one that is providing the audio I am listening to. For example, if I am on an online video session, as soon as I attempt to open a page in my browser or open another file, the audio begins skipping and clipping. 😞 So, I'm back to my wired headphones...after a short moment of excitement having my wireless headphones back. 😞