punkportaldan
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May 25, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

• Bose product model: Bose 700
• Bose product firmware version: 1.4.1206283+9f658fd
• Bose app version: 3.3.4
• Detailed description of the issue and steps to reproduce: When connected to iPhone XS and to a computer music breaks up repeatedly and music quality degrades for a few seconds, then restores
• Where do you run into the issue? Where and when did it first occur?: Listening to music on windows 10 computers. It started to occur only yesterday when a third device, a desktop computer was connected via a tp-link ub400 usb bluetooth dongle.
• What services are you using that were affected and what version are they on?: iPhone XS iOS 13.4.1, two PCs, one HP laptop on Windows 10 and an Asus desktop on Windows 10 with tp-link ub400 usb bluetooth dongle.
• When did you start to experience the issue? Did it work correctly previously? Started yesterday when connecting to second computer via bluetooth dongle. It seemed to work fine earlier even after firmware upgrade done around release time.
• Any troubleshooting steps you took and effets, if any.: Seems to work when disconnecting from phone and having single connection.

MichaelF
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Jul 31, 2019

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices


• Bose product model: NC 700 Headphones
• Bose product firmware version (screenshot if possible): 1.4.12-6283+9f658fd
• Bose app version (screenshot if possible): 3.3.4
• Detailed description of the issue and steps to reproduce: Intermittent breaking of sound when connected to either one or two devices. Makes it extremely hard when on a business call or watching a film.
• Where do you run into the issue?: Where ever I'm using my headphones. Where and when did it first occur?: After updating firmware.
• What services are you using that were affected and what version are they on? (E.g. iPad Pro on iOS 12.9): iPhone IOS 12.4.6 & Windows 10 PC Version 1909
• When did you start to experience the issue?: After updating firmware. Did it work correctly previously?: It has unfortunately never been 100%, but definitely worse after the firmware upgrade.
• Any troubleshooting steps you took and effets, if any.:  I carried out all of the steps you recommended in your OP including resetting and rebooting. It has made no difference.

 

I look forward to you resolving this issue asap because the headphones are unusable in many situations.

lcclionz
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May 15, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

I am facing the same issue as others and tired the troubleshooting steps, it doesnt work. I am likely to return these headphones . How soon can you fix this issue? It has been a while already. 

 

• Bose product model: Bose NC 700 HP
• Bose product firmware version (screenshot if possible): 1.4.12.6283.9f658fd
• Bose app version (screenshot if possible): 3.3.4

JP79
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May 21, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

Well I've had my NC700 for a week - I have the issue with battery life but just now is the first time I have the intermittent stutter. Here's my setup. 

 

BC700 connected to my Pixel2 and Macbook Pro running Bootcamp (Windows 10). Yesterday everything worked fine. Streaming music via Spotify on MacBook, even without any music on, I'm hearing a constant "clipping" sound. Noise cancellation was off. Enabled didn't make a difference. Then I started playing music from my Pixel2 (Spotify too) and the sound is totally fine. Could this a Windows issue? Tested other apps on Windows and same clipping issue. I cannot compare my experience prior to firmware update as I just got my NC700 and updated while setting them up. 

 

• Bose product model: NC700
• Bose product firmware version (screenshot if possible): 1.4.12.6283.9f658fd
• Bose app version (screenshot if possible): 3.3.4
• Detailed description of the issue and steps to reproduce: see above
• Where do you run into the issue? Where and when did it first occur? First time today. 
• What services are you using that were affected and what version are they on? (E.g. iPad Pro on iOS 12.9): See above
• When did you start to experience the issue? Did it work correctly previously? See above
• Any troubleshooting steps you took and effets, if any. See above. 

Khansen
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May 26, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

I followed your instructions to restart my headphones and now I cannot get them to turn back on. What should I do?

 

Thanks

lcclionz
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May 15, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

press and hold the power button and then plug the type-C cable to power up the headphones. it should work. I experienced that too and fixed with this method. 

this shutter sound is very annoying. I have other much cheaper brand headphones and no issue with multi-point connection. Bose should commit to users when this can get fixed. 

lcclionz
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May 15, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

the response is very slow and no solution to this issue so far. Very disappointing! 

brillodaddy
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May 27, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

NC700 Headphones (Manufactured October 8, 2019)

 

Bose Music v. 3.3.4

Firmware v. 1.4.12-6283+9f658fd

 

(iPhone Xs Max, iOS 13.5)

(16" MacBook Pro, MacOS 10.15.5)

 

Started encountering the stuttering after latest firmware update. It would ocassionally stutter previous to this version, but very tolerable/infrequent. Now it's constant and unuseable. I've done all of the troubleshooting steps you've suggested including resetting the headphones, resetting paired devices, removed the device in Bluetooth from all of my devices, reinstalled Bose Music. The issue persist.

 

mikerisner
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Apr 19, 2020

Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices

Never mind. The stutter has returned and is stubborn as ever.

 

I primarily use my Bose NC 700 Headphones at my computer desk. They are usually connected to my 2018 Mac mini and my iPhone X.

 

Original Desk Setup

  • 2018 Mac mini with Bluetooth and Wi-Fi enabled
  • Mac mini is connected to LG 32" 4K monitor connected from Thunderbolt 3 out to DisplayPort in
  • Mac mini positioned beneath monitor at left (when I'm looking at it)
  • Wireless Logitech keyboard and mouse connected via Unifying Connector (not Bluetooth)

 

Nearby Equipment

  • iPhone X with Bluetooth and Wi-Fi enabled
  • No-name wireless charger used to charge iPhone X
  • USB-A hub connected to Mac mini with Logitech webcam and Seagate external drive attached
  • Dell laptop connected to LG monitor via Dell dock's HDMI out to HDMI in
  • 2015 MacBook Pro 13" with Bluetooth and Wi-Fi enabled
  • iPhone 6s with Bluetooth and Wi-Fi enabled

Stutter was frequent in headphones when playing audio from Mac mini. No stutter when playing audio from iPhone X.

 

Changes that Improved Performance

  • Mac mini standing on its side behind LG monitor positioned to left side (when I'm looking at it)
  • Turn off Bluetooth on iPhone X

Stutter very rarely occurs when playing audio from Mac mini (but it DOES still occur).

 

Bonus Apple Watch Tip: Standing Mac mini on its side and behind monitor allows Apple Watch to unlock the Mac mini much more reliably. I found that the LG monitor frequently prevented the Apple Watch from unlocking the Mac mini almost anywhere when near the monitor. Since placing the Mac mini on its side, the issue seems to be resolved.

 

I am continuing to test this setup. Will update as necessary.

 

My History with Bose NC 700 Stuttering

I have been living with the stutter for as long as I have had the Bose NC 700s. I have the impression that the stuttering might have gotten considerably worse since Feb/March 2020 to present (end of May 2020). I updated firmware at least two times with no improvement. I even arranged warranty replacement at the end of April 2020, and the replacement arrived and immediately stuttered. I have scoured the web and YouTube researching and testing many setups to identify the source of the issue. I have my fingers crossed that the iPhone X's Bluetooth has been causing most of the interference. I also hope that a Bose firmware update can resolve this interference.

 

Thank you all for your contributions to this forum. It has helped me troubleshoot more setups. I hope this helps others get a step closer to resolving their stuttering headphones.

TallKewlOnez
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Aug 22, 2019

Stutter Sound - Random Inability To Connect - Multiple devices

I have been having problems with these headphones since I bought them.  Initially, I felt, ok, let them have some time, they were brand new.

 

I have now had 2 firmware updates, and yet, still the same problems (if not worse).

 

I have completely reset them multiple times.

 

Currently, I have these issues.

1) The work fine from my Samsung S9 Plus

2) If I add a new device (because the randomly stopped connecting on my PC), the sound is garbled on the PC (Windows 10, i7 processor, 32GB ram )

3) The PC randomly disconnects

 

I have read through the forums and have (multiple times) gone through all of the steps (reset, re-pair to PC, etc.)

I have been a long time Bose supporter (had a soundbar, QC25, QC35 and now 700), but these headphones are the worst product I have ever owned from you. When they work they are awesome, but the amount of time/effort I have had to spend troubleshooting is unforgivable.

 

Please, either come up with a solution soon or tell me how I can get my money back and i will send you these back.  I don't have the patience to spend any more time on this.