Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices
We released an update to the firmware of the Noise Cancelling 700 (version 1.4.12) on the 12th May and we have received some great feedback from the Community, which is great. We have however noticed that a few users have reported having an issue (stutter) when their headphones are connected to more than one device.
If you have identified this as an issue for you, there are couple of troubleshooting steps we would like you to try. Firstly, make sure that your Bose Music app is up-to-date (version 3.3.4) and then try a reset of your headphones:
1. Disconnect all cables from the headphones.
2. Connect one end of the USB cable to a USB-A wall charger or computer that is powered on.
3. Press and hold the Power/Bluetooth button while connecting the small end of the USB cable into the USB-C port on the right earcup.
4, Release the Power/Bluetooth button when the Bluetooth light blinks blue.
We also recommend that you clear your bluetooth connections and remove your headphones from your mobile device's memory:
1. In the device’s Bluetooth settings, view the list of previously connected Bluetooth products.
2. Find your Bose headphones and remove them from the list by tapping “Forget”, “Unpair”, “Remove” or something similar. The headphones might appear in the list more than once. Remove all instances of them.
3. Clear the Bluetooth device memory in your headphones:
Power on your headphones, hold the Power/Bluetooth button for 10 seconds until you hear “Bluetooth device list cleared”. With Apple iOS devices, be sure not to tap “Cancel” during setup. In the Bose app, after selecting your product on the “Get Connected” screen, a “Select An Accessory” popup appears. Don’t close the popup. It can take up to 2 minutes for your headphones to appear in the popup. Once your headphones appear, select them. Then tap “Pair” when prompted.
Finally, reboot your mobile device by powering it off completely, then powering it on again.
If the issue persists, we would love to investigate and for this we need to gather some information. Here is the information that we would like you to provide us:
• Bose product model
• Bose product firmware version (screenshot if possible)
• Bose app version (screenshot if possible)
• Detailed description of the issue and steps to reproduce
• Where do you run into the issue? Where and when did it first occur?
• What services are you using that were affected and what version are they on? (E.g. iPad Pro on iOS 12.9)
• When did you start to experience the issue? Did it work correctly previously?
• Any troubleshooting steps you took and effets, if any.
Thank you for your cooperation and for taking the time to tell us more about it.
If you would like to know more about the latest firmware update or if you would like to give us some feedback that is not related to the topic of this thread, check out this post.
We look forward to hearing from you!