Re: Noise Cancelling 700 Firmware Update - Stutter when Connected to Multiple Devices
Provided you have proof of purchase the headphones should have come with a 1 year warranty. And this is to replace any fault with them, be it firmware or hardware, as the product does not perform its main purpose. Any new replaced headphone should then come with a new 1 year warranty if the product being replaced is either new or different.
If in any instance a company, be it BOSE or BestBuy, sell a product that is faulty and does not replace, repair or refund the goods for the full amount they will be in breach of your consumer protection laws and should be reported to the Department of Consumer Affairs.
However, please check with your local community law firm (which should give free advice on the matter) as this may be different between your states, and I am only from New Zealand.