Noise-Cancelling Failure on MacBook
I just bought a 2019 MacBook Air for college. I was excited to use my Bose QC 35 ii's on my shiny new Mac when I was slapped with the failure of noise-cancellation on my QC 35s.
To ellaborate, the afformentioned failure of the noise-cancellation is the same static background noise the QC 35 makes when used on a call. I use my QC 35s on an iPhone 7 running iOS 12.0. They work flawlessly on the iPhone and the static is only introduced when I take calls on my iPhone with the headphones connected. When I connect my 35s to my MacBook running macOS Mojave 10.14.6, the static produced by the 35s when on a call is played constantly. I am able to hear all noise around me. I run firmware version 4.5.2 on the 35s. This static sound drastically decreases audio quality in all aspects when connected to the MacBook.. I have tried playing YouTube, Spotify, and Netflix from my MacBook to the 35s and the audio quality is significantly muddled compared to running the same applications from my iPhone to my 35s.
Please help me resolve this issue so I can use my QC 35s on my MacBook.