Noise Cancelling headphones 700 - Auto-off feature update
Thank you for your feedback on our power-saving motion detection feature. We take your input seriously and appreciate learning all the different ways these headphones are used by our customers.
We know that many of our Active Noise Cancelling headphone owners often use them to simply block out noise and distractions. For these customers, automatically turning off the product when content is not playing would disrupt their experience. This is why the content-based auto-off feature within the Bose Music app defaults to “Never” on our Noise Cancelling products.
Unfortunately, it is not uncommon to forget to turn off your headphones after you take them off. You think it will be a quick pause, but you don’t use your headphones again until the next day. During these times, returning to a depleted battery can be very frustrating. With Bose Noise Cancelling Headphones 700, we wanted to leverage the onboard accelerometer and gyroscope hardware to address that situation. Now, even when content is paused, we are able to save battery life when the product is not in use and stationary.
As you have correctly identified, we set the timer to 10 minutes as our studies indicated this was ample time to resume most listening sessions, while ensuring the product remains responsive to your needs during quick interruptions. Given the feedback on this forum, we have re-evaluated this decision, and will soon be releasing new firmware which increases the timer from 10 minutes to 1 hour. We believe this will improve the experience for many customers who were having an issue with the shorter time while still preserving the battery-saving benefits for the rest of our customers.
After this change goes live, we would love to hear from you to understand if this helped resolve your issue or if further improvements are needed.
As always, we appreciate your feedback, and thank you for being our customer.
Your Bose Community team