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Suresh Kumar
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Mar 25, 2018

Noise Cancelling

Hi 

I have QC30  and QC35ii.

Both the devices my noise cancelling control is very poor for last two days . Infact i doubt that control is working or not because i can hear complete surrounding noise and when im on telecon the voice is not clear at all. FYI . Software & Firmware  updated is as of date

4 REPLIES 4
Moderator

Re: Noise Cancelling

Hello Suresh, 

 

Thanks for reaching out to the Bose Community.

 

I'm sorry to hear both of your headphones have suddenly begun to suffer from poor control of the active noise cancelling feature.

 

Are there any corresponding attributes that may have resulted in them both performing poorly at the same time? Have you also tried to unpair the headphones from your smartphone/media device to establish a new connection? 

 

Kind regards, 

 

Jeff G - Community Support

Suresh Kumar
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Mar 25, 2018

Re: Noise Cancelling

Hi

I just played one after one .  Not paired at all.

Again I just disconnected and repaired on my Android phone but still having same problem on bot the device. Is it because recent software upgrade? 

Moderator

Re: Noise Cancelling

Hi Suresh,

 

Thanks for getting back to us. 

 

Did you install the update through the Bose Connect app or through btu.bose.com

Also, can you notice this during all media playback or just during calls?

 

Warm regards,

Charlotte G 

Suresh Kumar
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Re: Noise Cancelling

No, 

I didn't , I use to do automatic updates receive from mobile.. However I will update and check it up.

thank you again.