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Shanesabean
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Aug 16, 2021

Noise canceling 700 starting and stopping

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Bose product name noise canceling 700

 

Country Canada 

 

Firmware Version

 

App Version 16.0

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy note 20 ultra

Detailed description of the issue and steps to reproduce

My headphones will briefly connect then shut off and continue doing this repeatedly. The power button doesn't work to shut it off right away you have to keep trying it until it works. 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously? They worked perfectly up until a couple of weeks ago. 

 

Any troubleshooting steps you took

I tried to contact support about the issue but it tells me that the serial number ony headphones doesn't exist.