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Feb 8, 2020

Noise canceling not working when using wire on a plane

I recently bought Boss earmuff. The noise cancellation works when it’s on Bluetooth mode but when I plug into the plane audio to watch a movie, the cancellation stops working. 
does anybody know how to fix this problem? 

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Moderator

Re: Noise canceling not working when using wire on a plane

Hello Corinth1971, 

 

Thanks for reaching out via the Bose Community. Welcome to the site. 

 

I'm sorry to hear you are having issues with Noise Cancellation on your headphones. 

 

To enable me to assist you, can you kindly confirm the product you are referring to? You can check our headphones model names here.

 

I'll look forward to your reply.

 

Kind regards,

 

Jeff G - Community Support

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