Noise cancellation during phone calls
To preface, this is not a complaint, my partner and I both purchased the QC 35 II and it has changed our lives, the ambient stress from just stepping outside the door has been relieved completely, we can go to concerts or festivals, loud places where we used to feel ripped apart and mentally assaulted by the environment, we now both work at jobs that we would formerly not be able to tolerate for a day, and I have been able to retire my heavy metal collection as a permanent noisecancelling tool to when I desire to hear music, thank you so much Bose for your wonderful product, we researched and tried far more expensive options and yours is the best!
There is something that could use a tweak though, when I started using my headset most of the day, nearly all of my phone contacts remarked on how loud it is around me, I have to repeat things often since it was unclear on their side, talking to someone on a landline with an older phone is like talking to a deaf person. I have tested being on the receiving end and found that the ambient noise is extremely high compared to the voice of the caller when they are using the headset. This is multiplied strongly when my partner and I call each other on our respective headsets, I spent an hour with your very understanding and efficient support staff after our first call, thinking something was wrong with my set. We have to turn the in-call volume down very low and speak loud. Even then when I turn on a faucet she hears a waterfall, when someone with a shopping cart walks by 10 meters away, I'm hearing all the cymbals on a drumset going off at once, and when an actually loud sound goes off nearby...you get the picture.
I'd like to suggest an additional feature, since the product is (I assume) created for those with highly sensitive hearing or with impairments that make blocking out ambient noise impossible.
Could you make an option on the app that allows noise-cancellation to remain active during calls? I imagine this would be appreciated by all who use your noise-cancelling products as a permanent solution.