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Jun 10, 2019

Noise cancellation stopped; battery percentage then BEEP....

HELP!!!  I recharged my QC35s and when I put them back on, instead of heavenly quiet, I got applified environment!  I tried turning them off and back on but instead of the usual “batter is X% and then “paired with X”....it start and then gets interrupted by BEEP!   I tried resetting them following online instructions...no change.  I tried forgetting and re-pairing but nothing happens when I push the on/off over for pairing—nothing, nada!  Please, please...anyone out there save me!  I live in my QC35s. 


Re: Noise cancellation stopped; battery percentage then BEEP....

Hi Alichan, 


Thank you for your post and welcome to the Community!


I'm sorry to hear of the issues you are experiencing with your QC35's. I can understand that this is very frustrating, I'll do all I can to assist you!  


I would recommend updating the headphones. I have included a LINK HERE to assist you. 


Let me know how you get on! 




Jessie O - Community Support


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